Tip for day. If you are dialling from a phone that withholds your number dial 1470 as before calling your client. I find a lot of clients will not pick up withhelds as they think they are debt collection agencies.
Also it appears calling Shelter's specialist support line at 13.04 is not between the hours of 10.00 and 16.00 as that's when they are open according to the nice automated lady telling me they were closed. Odd!